Refund and Returns Policy

1. Introduction

Welcome to IPTV Smarters Pro. We are dedicated to offering you a premium streaming experience. This Refund and Returns Policy details the conditions under which you may request refunds or returns for our subscription services, ensuring transparency and understanding in all transactions.

2. Subscription Cancellation

If you wish to cancel your IPTV Smarters Pro subscription, please note that cancellations are accepted within a specified period after your initial purchase. Cancellation requests must be made before the subscription’s renewal date to avoid any charges for the next billing cycle. Upon cancellation, you will retain access to the service until the end of the current subscription period, after which the service will be terminated.

Please note that IPTV Smarters Pro does not provide partial or prorated refunds for subscription cancellations once a subscription period has started.

You have the right to cancel your subscription at any time. However, please be aware that canceling your subscription does not automatically trigger a refund. Refunds will only be issued under the conditions outlined in this policy.

3. Refund Eligibility

Refunds for IPTV Smarters Pro subscriptions are granted in limited circumstances. You may be eligible for a refund if:

• The service was not delivered as promised (e.g., service downtime beyond our 99.9% uptime guarantee).
• There was a technical issue that prevented you from accessing the service, and our support team was unable to resolve it within a reasonable timeframe.
• A duplicate payment or billing error occurred.

Refund requests must be submitted within 7 days of purchase or the renewal date. Refunds are not provided for user-related issues, such as dissatisfaction with the content available or failure to cancel before the renewal date.

3. Refund Eligibility

a. Within 14-Day Period:
If you are dissatisfied with our service, you may request a full refund within 14 days of your subscription start date. To qualify for this refund, you must not have violated any terms of service, and the refund request must be submitted within this 14-day period.

b. Technical Issues:
If you encounter technical issues that prevent you from using our service and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for either a partial or full refund. Refund eligibility for technical issues is determined on a case-by-case basis based on the nature and duration of the issue.

c. Service Interruption:
In the unlikely event of a prolonged service interruption that exceeds our control and significantly affects your ability to access the service, you may be entitled to a prorated refund for the duration of the interruption. This refund will reflect the length of the service disruption.